Terms and Conditions

 Terms & Policies (Canada)

Last Updated: September 2025

 1. Product Grading

To help collectors choose the right condition, we offer four packaging grades:

| Grade                 | Description                                |

| --------------------- | ------------------------------------------ |

| Collector (8–9)   | Near-mint condition, suitable for display. |

| Standard (6–7)    | Typical retail condition (default grade).  |

| Substandard (3–5) | Noticeable wear or packaging flaws.        |

| Damaged (1–2)     | Significant wear or damage, sold as-is.    |

 Packaging Condition Variance

While MF Toys takes reasonable care in selecting and shipping collectible products, packaging condition can vary from item to item.

Minor imperfections may occur during manufacturing, packaging, handling, warehousing, transportation, or distribution and are considered normal retail condition.

Examples of acceptable minor wear include:

 Small corner dings

 Minor creases

 Light scuffing

 Slight paint or printing imperfections

 Minor shelf wear

Unless a specific grade has been purchased or guaranteed, MF Toys cannot guarantee mint-condition packaging.

Product grading descriptions are provided as general guidelines and remain subject to reasonable interpretation.

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 2. Pre-Orders

Estimated arrival dates displayed on our website are provided by manufacturers, distributors, licensors, or suppliers and are estimates only.

Arrival dates are not guaranteed and may change without notice due to production delays, allocation changes, shipping disruptions, customs processing, labour disputes, supplier issues, or other circumstances beyond MF Toys' control.

If there is a significant delay, customers will be notified by email whenever possible.

 Pre-Order Grading

Only Standard Grade (6–7) can be guaranteed for pre-orders.

Customers may request an upgrade to Collector Grade (8–9) where available.

 Product Availability & Allocations

Many collectible products are produced in limited quantities and may be subject to manufacturer allocations.

MF Toys cannot guarantee fulfillment of all pre-orders when manufacturers or distributors reduce allocated quantities.

If an allocation affects your order, we will notify you as soon as reasonably possible and provide available options, including a refund where applicable.

Orders may be fulfilled on a first-come, first-served basis when inventory is limited.

 Pre-Order Cancellations & Refunds

You may cancel any pre-order before the item arrives for a full refund.

Refunds are typically processed within 24 hours, although financial institutions may require additional time to complete the credit.

MF Toys shall not be liable for delays in product availability or delivery resulting from actions or circumstances affecting manufacturers, distributors, suppliers, carriers, customs agencies, or government authorities.

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 3. Orders & Cancellations

Orders may be cancelled before shipping confirmation.

Once a tracking number has been issued or an order has shipped, cancellations, modifications, or address changes may not be possible.

MF Toys reserves the right to cancel any order due to pricing errors, inventory discrepancies, suspected fraud, payment authorization issues, or other circumstances that prevent fulfillment.

Any payment collected for a cancelled order will be refunded in full.

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 4. Shipping Policy

All orders are shipped from Newmarket, Ontario.

We currently ship within Canada only.

 Flat-Rate Shipping

 Standard Flat-Rate Shipping starts at $15.00 CAD

 Final shipping charges may vary based on package size, weight, destination, and carrier requirements.

 Couriers

Orders may be shipped using:

 Canada Post

 Purolator

 UPS

 FedEx

 Canpar

 ICS

All orders are carefully packed using protective materials to help ensure safe delivery.

MF Toys is not responsible for carrier delays, weather disruptions, customs delays, labour disputes, or other circumstances beyond our control once a package has been transferred to the carrier.

 Shipping Options

 Local Pickup (Newmarket Office)

Customers will be notified when their order is ready for pickup.

 Bundle Shipping

Multiple orders may be combined into a single shipment when all items are available. Updated shipping charges may apply.

 Courier Delivery

Orders are shipped through our preferred carriers and may include tracking and insurance where applicable.

 Delivery Confirmation & Stolen Packages

Once a courier confirms successful delivery, responsibility for the package transfers to the customer.

MF Toys is not liable for lost or stolen packages after delivery has been confirmed by the carrier.

Customers who believe a package has been stolen should contact the courier directly and, where appropriate, file a police report.

We recommend shipping to a secure location and requesting signature confirmation when available.

 Lost or Damaged in Transit

If a shipment is lost or arrives damaged, please notify us within 7 business days of receipt or expected delivery.

MF Toys will work with the carrier to investigate the claim and, where appropriate, arrange a replacement, store credit, or refund once the carrier's investigation is complete.

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 5. Taxes

Applicable GST, HST, PST, and QST are calculated automatically at checkout based on the shipping destination and current tax regulations.

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 6. Payment Methods

We accept:

 Visa

 MasterCard

 American Express

 PayPal

 Apple Pay

 Google Pay

For certain pre-orders, payment may be authorized at checkout and charged when the product becomes available.

All transactions are processed through secure, PCI-compliant payment systems.

MF Toys does not store customers' complete payment card information.

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 7. Returns, Refunds & Exchanges

Returns are accepted within 15 days of delivery for items that are:

 Damaged

 Defective

 Incorrectly shipped

 Return Conditions

 Items must be returned in their original packaging and condition.

 Customers are responsible for return shipping costs unless the error was made by MF Toys.

 Original shipping charges are non-refundable.

 Refund Processing

Refunds or store credits are generally issued within 24 hours of inspection and approval.

 Final Sale Items

The following items are final sale unless defective or incorrectly shipped:

 Vaulted collectibles

 Limited-edition items

 Clearance items

 Items specifically marked as Final Sale

 Exchanges

If identical replacement inventory is available, MF Toys may offer an exchange instead of a refund.

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 8. Currency & Pricing

All prices are listed in Canadian Dollars (CAD).

Prices, promotions, product availability, and specifications are subject to change without notice.

 Errors, Omissions & Pricing Accuracy

While we make every effort to ensure the accuracy of product information, pricing, inventory levels, images, specifications, and availability, errors may occasionally occur.

MF Toys reserves the right to:

 Correct pricing, inventory, or website errors at any time.

 Cancel orders placed using incorrect pricing or inaccurate information.

 Refuse or limit orders resulting from technical issues, inventory discrepancies, or system errors.

If an order is cancelled due to an error, any payment collected will be refunded in full.

Product images are provided for illustrative purposes only and may differ from the final product received.

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 9. Privacy Policy

MF Toys respects your privacy.

Personal information is collected solely for order processing, customer service, shipping, and marketing communications where consent has been provided.

Customer information is never sold to third parties.

Information is stored and transmitted using industry-standard security measures.

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 10. Intellectual Property

All content appearing on the MF Toys website, including text, graphics, logos, images, product descriptions, and website design, is the property of MF Toys or its licensors and is protected by applicable copyright and trademark laws.

Unauthorized reproduction, distribution, modification, or use is prohibited without prior written permission.

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 11. Age Requirement

By placing an order, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian.

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 12. Force Majeure

MF Toys shall not be responsible for any delay, failure to perform, interruption of service, or inability to fulfill orders resulting from events beyond our reasonable control, including but not limited to:

 Natural disasters

 Severe weather

 Floods

 Fires

 Pandemics or public health emergencies

 Labour disruptions or strikes

 Transportation interruptions

 Customs delays

 Government actions or regulations

 Supply chain disruptions

 Cybersecurity incidents

 Power outages

 Telecommunications failures

In such circumstances, MF Toys reserves the right to delay shipment, suspend operations, modify fulfillment schedules, or cancel affected orders where necessary.

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 13. Limitation of Liability

MF Toys shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the purchase, use, or inability to use any product or service.

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

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 14. Accessibility Statement

MF Toys is committed to providing an accessible online experience for all customers.

If you experience accessibility barriers while using our website, please contact us so we can assist you and improve accessibility where possible.

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 15. Policy Updates

MF Toys reserves the right to modify these Terms & Policies at any time.

Changes become effective immediately upon posting to our website.

Continued use of the website constitutes acceptance of any revised terms.

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 16. Contact Information

MF Toys

Newmarket, Ontario, Canada

Email: info@mftoys.ca

Business Hours:

Monday – Friday

10:00 a.m. – 4:00 p.m. EST

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 Checkout Disclaimer

By completing your purchase, you acknowledge that you have read and agree to MF Toys' Terms & Policies, including our shipping, pre-order, return, refund, and privacy policies.